Privacy Policy for Coastal Drift Outfitters
Coastal Drift Outfitters ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our site, engage with our services, or interact with us.
Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information Provided by You: This includes information you provide when you purchase products, book guiding services, sign up for newsletters, create an account, participate in surveys, or contact us directly. This data may include your name, shipping address, billing address, email address, phone number, payment information (processed securely through third-party payment processors), and any other information you choose to provide.
- Transaction Information: Details about the products or services you have purchased from us, including transaction date, product details, and purchase amount.
- Device and Usage Information: When you access our online platform, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. This is generally non-identifying information for analytical purposes.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders or guiding service bookings, including sending confirmation emails, order updates, and shipping notifications.
- To communicate with you about your purchases, services, inquiries, and to provide customer support.
- To personalize your experience on our online platform, display products and offers tailored to your interests, and provide relevant local fishing reports.
- To improve our products, services, and the functionality of our website.
- For marketing and promotional purposes, such as sending you newsletters, special offers, or information about new products and services, only if you have opted in to receive such communications.
- To detect and prevent fraud and other malicious activity.
- To comply with legal obligations and protect our rights.
Sharing Your Information
We may share your personal information with third parties only in limited circumstances:
- Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing services. These providers have access to the personal information needed to perform their functions but are not permitted to share or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Right to Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information below.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at:
Coastal Drift Outfitters2847 Wharf Road, Unit 1B
Nanaimo, British Columbia, V9R 4B9
Canada